Refund and Returns Policy - shop.ellevieaux.com

Refund & Returns Policy

Last updated: August 2026

Thank you for supporting Elle Vieaux. Please review the following policy before placing your order.

Physical Books & Merchandise

Physical products are final sale.

I do not accept returns or exchanges for items purchased by mistake, changes of mind or other reasons unrelated to damage, defect or fulfillment error.

If your order arrives damaged, defective or contains the wrong item, please contact me within 7 days of delivery at ellevieaux@gmail.com. Include your order number and photographs of the item and packaging.

If the issue is confirmed, I will provide a replacement or another appropriate resolution. I will cover return shipping when the problem was caused by damage, defect or an error in fulfilling your order.

Signed & Personalized Books

Signed and personalized books are final sale and cannot be returned or exchanged because of a change of mind.

If your signed or personalized book arrives damaged, defective or incorrect, contact me within 7 days of delivery and I will work with you to resolve the issue.

Digital Products

All digital products are final sale.

Digital products cannot be returned or refunded once they have been delivered or accessed.

If you experience a technical issue with a digital purchase, please contact me so I can help troubleshoot the problem.

Preorders

Preorder purchases are subject to the terms stated on the individual product listing. If a preorder includes a signed, personalized or limited-edition item, those purchases are final sale except in cases of damage, defect or fulfillment error.

Shipping Issues

Once an order has been shipped, Elle Vieaux is not responsible for delays, loss or damage caused by the shipping carrier. If your package arrives damaged, please contact me promptly with photographs of the package and its contents.